News and Announcements

Food Protection Manager's Certification to be Offered by Extension

Category: Press Releases       Posted By: Denise Gallagher       Year: 2017

You don’t have to travel to Tampa or Orlando to get your ServSafe® Food Protection Manager’s Certification.  The University of Florida/IFAS Extension Citrus County is providing training to help food managers and staff keep food served to Florida’s consumers safer.   

This is a comprehensive training that provides the most up-to-date information and current regulations.  The ServSafe® Manager’s exam is given at the end of the training, which provides a National Certification that is good for five years.  Certification is required in Florida for food managers of all establishments licensed by the Department of Business and Professional Regulation, the Department of Agriculture and Consumer Services and selected licenses of the Department of Health. 

The next class will be held on Friday, April 28, 2017.  Pre-registration of two weeks is required.  It will begin promptly at 8:30 am, and run approximately 7 hours, then participants will have a maximum of two hours to take the national certification exam.  There is no “test only” option.  Participants should bring valid picture identification with them, and a sack lunch. Training is held at the UF/IFAS Extension Citrus County office at 3650 W Sovereign Path, Suite 1, Lecanto (from State Road 44, go south on County Road 491, turn west on Saunders Way, go one block, turn left onto Sovereign Path.  The Extension building is the first building on the right). 

To register online: http://tinyurl.com/z6dp7jf

Cost for the course and exam is $110.  The purchase of the ServSafe® Manager Manual for $55 is highly recommended and is available in English or Spanish.  It is suggested that participants study the ServSafe® Manager 6th edition textbook prior to attending the class.  For more information, call Sarah at the University of Florida/IFAS Extension Citrus County office in Lecanto at 352-527-5713.

Requests for Quotes for LIHEAP Interactive Voice Response (IVR) Services

Category: Press Releases       Posted By: Denise Gallagher       Year: 2017

Citrus County Housing Services Division is requesting quotes from licensed companies to provide Interactive Voice Response (IVR) services for the Low Income Housing Energy Assistance Program (LIHEAP). The chosen IVR service will receive calls from, provide information to and make appointments for low-moderate income residents at one (1) location, which receives approximately 40 calls per day/1300 a month and sees approximately 15 clients per day. The selection will be on the basis of initial set-up, monthly/annual fee and the ability to perform the services in a professional and timely manner.

The County is requesting the following services.

1. Toll-free system access 24 hours a day, 7 days a week, 365 days a year.

2. Appointments scheduled through the IVR program and manually through an operator.

3. Schedule appointments up to 14 calendar days in advance.

4. Voice menus customized to agency’s needs.

5. Voice system should accommodate various languages.

6. Retrievable appointment reports and confirmations.

7. Monthly call statistical reports.

8. Unlimited number of schedule changes.

All quotes must show Initial Set-up Cost and Monthly Base System Cost and should hold true for

the duration of the Agreement should your agency be chosen through this RFQ process.

Please submit all quotes by email to Michelle.DiRubba-Alford@citrusbocc.com or fax 1-352-527-7521 to Housing Services, attention Michelle DiRubba-Alford.

All RFQ’s are due to the Housing Services Division on or before Friday, March 24, 2017 at 5:00 pm. If you have any questions or concerns, please feel free to contact Tammy Harris, Housing Services Director at 352-527-7528.

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