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Citrus County Housing Services Home Energy Assistance IVR Appointment Line


Category: Press Releases       Posted By: Denise Gallagher       Year: 2014

Citrus County Housing Services has a new automated ‘interactive voice response’ telephone system that will help clients schedule a home energy assistance appointment and hear information regarding the program and/or required documentation needed for an appointment without waiting to speak to a program assistant. The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income families with home heating and cooling costs. This new, toll-free service will be utilized for LIHEAP appointment scheduling and is available twenty four hours a day, seven days a week. Callers who require special assistance can connect directly to a live operator by following the phone menu prompts, Monday through Friday between 10 am and 12 pm and 2 pm to 4 pm. The system is very user friendly. The caller can follow the prompts to get the information needed and/or to schedule an appointment if available. The system provides a confirmation number indicating that an appointment was successfully scheduled. Appointments are scheduled up to two weeks in advance. When those slots are full, new appointments will open up daily or in the event of cancellation. Households may begin calling the toll-free IVR line effective January 6, 2014. Calls will no longer be accepted on the existing LIHEAP number. The new number is 855-806-9648. For more information, please call Housing Services at 352-527-5720.

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