Americans with Disabilities Act

Grievance Procedures on the basis of Public Roads and Right of Way Facilities

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA) of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in providing services, activities, programs or benefits for accessibility of pedestrian facilities within the public rights of way.

While planning, designing and constructing transportation facilities the County endeavors to comply with the ADA by implementing the Florida DOT Design Standards, Manual of Uniform Minimum Standards for Design, Construction and Maintenance for Streets and Highways (a.k.a. the Florida Greenbook) and the Citrus County Land Development Code for road and right of way facilities.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Mark Schroder, Engineer I and ADA/504 Coordinator
3600 W. Sovereign Path, Ste. 242
Lecanto, FL 34461
Phone: (352) 527-5446
mark.schroder@citrusbocc.com

Within 15 calendar days after receipt of the complaint, the ADA/504 Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA/504 Coordinator will respond in writing and where appropriate, in format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the County and offer options for substantive resolution of the complaint.

If the response by the ADA/504 Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Title VI/Nondiscrimination Coordinator. Within 15 calendar days after receipt of the appeal, the Title VI/Nondiscrimination Coordinator or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Title VI/Nondiscrimination Coordinator or his/her designee will respond in writing and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA/504 Coordinator, appeals to the Title VI/Nondiscrimination Coordinator or his/her designee and responses from these two offices will be retained by the County for at least three years.

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