Title VI Program
Citrus County Transit operates its programs and services without regard to race, color, national origin, age, sex, religion, disability, familial or income status. Any person who believes he or she has been subjected to any unlawful discriminatory practice under Title VI may file a complaint with Citrus County Transit.
Any person who believes that he or she, has been subjected to discrimination or retaliation, from the Citrus County Transit’s administration of federally funded programs, may file a written complaint. Note: If the person filing a complaint believes they have been discriminated against by another branch of the Citrus County Government, they are directed to contact the Citrus County Office of Human Resources at (352) 527-5270. All written complaints received by the MPO are referred immediately to the FDOT’s District Seven Title VI Coordinator for processing in accordance with approved State procedures. In order to request additional information on the Title VI program or requirements, please send them to Joanne Granger, Transit Services Director, Title VI Specialist, Citrus County Transit, 1300 S Lecanto Hwy, Lecanto, FL 34461 or by email at Joanne.Granger@citrusbocc.com or by phone at 352-527-7630.
This Title VI Notice is posted at the Citrus County Transit Office, on the transit website and on all CCT transit vehicles, shelters, and facilities.
Written complaints or questions may be sent to:
Joanne Granger, Title VI Specialist
Citrus County Transit
1300 S Lecanto Hwy
Lecanto, FL. 34461
Phone: (352) 527-7630
If information is needed in another language or accessible in another required format, please contact Joanne Granger at 352-527-7630 and assistance will be provided to you.
|Citrus County Transit Title VI Plan|
Title VI Complaint Process and Procedures
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by CCT may file a Title VI complaint by completing and submitting the Agency’s Title VI Complaint Form. CCT investigates complaints received no more than 180 days after the alleged incident. CCT will process complaints that are complete. Once the complaint is received, CCT will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
CCT has 10 business days to investigate the complaint. If more information is needed to resolve the case, CCT may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant, nor does not receive the additional information within 10 business days, CCT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, he/she will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, he/she has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at:
FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590