How do I establish my utility service?
Who do I contact for utility emergencies?
You can open or start an account at our billing office which is located at: 3600 W Sovereign Path
Lecanto, FL 34461. Phone number:
To open an account you will need:
Billing Name on the account
Date you want service to begin
Contact phone number
Email Address (optional)
A copy of your signed and dated lease; or proof of ownership if you are the owner
Who do I contact to ask questions about my water and sewer account?
Call Customer Service during normal business hours: Monday - Friday, 8AM to 5PM at 352-527-7650. Call the after-hours emergency telephone number during non-business hours and county holidays at (727) 497-5319.
What is the phone number to call for safe digging?
Call Customer Service during normal business hours at 352-527-7650. Email the Utility any time of the day or night at email@example.com
What are the County’s responsibilities for water line repairs?
Call Sunshine One at 800-432-4770 to start the process of getting underground utility lines marked for free. The utility will dispatch staff to mark the underground lines.
Who is responsible to keep the area around the water meter clear and accessible?
The County is responsible for the main line up to and including the meter. The County is not responsible for water lines and fixtures located on the customer’s property. Leaks between the meter and the street are the Utility’s responsibility. Please report such leaks to the Utility.
How often am I billed for water and/or sewer?
The customer is responsible to keep the meter clear and easily accessible to be read and maintained by the Utility.
What kinds of payments are accepted?
Bills for service shall be rendered monthly and shall be due within 20 days of the bill date.
What happens if I do not receive my bill?
How much is the late fee?
Credit/ Debit Cards
Electronic Funds Transfer
When is an account shut off for nonpayment?
Utility bills are due within 20 days after the bill date. On the 21st day after the initial bill date a $5.00 late fee shall be added to the balance. There are no grace periods on late fees.
What is Neighbor Helping Neighbor?
38 days after the initial bill date, if an account balance is not posted service may be shut off.
Who do I contact if I have a sewer back up?
The Neighbor Helping Neighbor program is a partnership with Citrus County Community Support Services, Citrus County Utilities and customers to assist customers who are financially in need. Community Support Services screens each applicant to determine eligibility to pay a delinquent bill. All customers can sign up to contribute funds into this program. [read more]
Most problems with sluggish drain areas are caused by problems with the homeowner's sewer line. If you have a sewer backup, we recommend that you FIRST contact the Citrus County Utility office at 352-527-7650 to investigate for a small premise visit charge. If all your drains are backing up, this is an indication that the problem could be on the utility’s side, for which case all associated service charges will be waived. If you have only one drain backing up, the problem is most likely on the customer’s side, for which case we will advise that you call a plumber.